Removing the SIM PIN on your satellite device is a necessary procedure in some cases because they are equipped with security features that enable the locking of thedevice to protect against unwanted use. Often times though, many satellite device owners only use their devices for emergency purposes and setting a lock on their device can leave the device unusable in an emergency if the passcode is forgotten.

For the GO! device, the process is a little different than on a standard Iridium handheld device. Follow these instructions below, depending on your device, for unlocking and removing the SIM PIN on an Iridium GO!

ForAndroid:

1. Connect to the Iridium GO! Wi-Fi network with your device
2. Open the Iridium GO! app
3. The GO! will ask for you to login. Use the username: guest and the password: guest
4. Tap the Submit button
5. The GO! will ask for you PIN. Enter 1111 (This is the default PIN. If it has been changed, you may be prompted to enter the Pin Unlock Code (PUK). You will need to contact your service providerto obtain your PUK code) then tap OK.
6. Press "Settings"
7. Scroll down to and tap on "Security"
8. Tap on "Disable SIM lock" then on"Existing SIM PIN"
9. Enter 1111
10. Hit"OK"
11. Pressthe back button on your Android device
12. A dialogue box with the statement "Do you want to save?" will appear, tap on the "Save" button.

For Apple iOS:

1. Connect to the Iridium GO! Wi-Fi network with your device
2. Open the Iridium GO! app
3. The GO! will ask for you to login. Use the username: guest and the password: guest
4. You will be challenged for a PIN. Enter 1111(This is the default PIN. If it has been changed, you may be prompted to enter the Pin Unlock Code (PUK). You will need to contact your service providerto obtain your PUK code) then tap OK.
5. Pressthe "Submit" button
6. Tap on "Settings" then "Security" then "SIM Lock Status"
7. Press"Disable SIM Lock"
8. Tap on "Enter Number" to the right of "Existing SIM PIN"
9. Enter 1111
10. Tap anywhere on the screen (away from the on-screen keyboard).
11. Pressthe "Save" button.

As mentioned above, if your PIN is entered too many times, your SIM will become Blocked. Contact your service provider to obtain your PUK (Pin Unlock Code) to unlock your SIM, then you can remove PIN protection. If your PUK is entered too many times, the SIM will become permanently unusable and you will have to contact your service provider to obtain a new SIM.

At Outfitter Satellite, customer service is our primary concern. We provide 24/7 tech support for our customers. If you have a SIM lock or blocked situation with your GO! or any of the devices we support, current customers can contact us for tech support at any time, 615-889-8833, option 7. If you need airtime service or technical support for your Iridium GO! please contact us.

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