Support

Our Top Customer Support Requests:

I need the User Manual for my satellite phone.
You can download the User Manual for your phone or terminal by using the search feature on this website to find the Product Page of your satellite phone model.

I need a new SIM card.
Outfitter Satellite will send an Iridium or Inmarsat SIM Card to you FREE via USPS delivery to any US domestic address. You can activate it when you are ready. Other types of mobile satellite SIM Cards are also available. Overnight delivery is available for an additional charge.

I need my satellite phone or terminal repaired.
If your phone or equipment needs warranty repairs, the return ground shipment from Outfitter Satellite back to you will be FREE to any continental US address. To get started, complete our online RMA Form or call customer service at 615-889-8833.
Do not ship any product to us before we contact you back and approve the RMA. Many common problems can be resolved by technical support over the phone.

I need spare parts or accessories.
Outfitter Satellite stocks batteries for many satellite phone models with next business day delivery within the continental US. Click here for other types of accessories. Call customer service at 615-889-8833 if you cannot find the part you need.

I need to send a Text or SMS.
Each satellite network also has a dedicated SMS web portal. So, anyone with a web browser can send a text to their satellite phone. You can also use email-to-text conversion to send a text message to your satellite phone or from your satellite phone to any email address.

I need Technical Support.
During normal business hours, call 615-889-8833 and press 7. If you prefer, contact us online by clicking here. Our staff will respond during regular business hours.

For urgent technical support during non-business hours, call 615-889-8833 and press 7. A technical support representative will be paged and normally will return your call within 1 to 2 hours.